Online Banking

Simpler, cleaner, smarter


A new Online Banking platform

is now available!

More Info
Mobile banking blue icon
Mobile Banking gold icon

Mobile Banking

Mobile Deposit Blue Icon
Mobile Deposit gold icon

Mobile Deposit

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Mobile Payments gold icon

Mobile Payments

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Online Banking

Download or update the IBERIABANK Mobile Banking app today!

MOBILE BANKING

Deposit checks, monitor account activity and pay bills straight from your phone. With our Mobile Banking1 app, you can:

Improved Features

  • Personalize your app - arrange your account information in a way that makes the most sense to you. View the tutorial.
  • Add multiple profiles - access multiple online banking profiles 
  • Log in with facial recognition, Touch IDFingerprint or passcode
  • View Mobile Deposit limits
  • View up to 120 days of mobile deposit history

PAYMENT FEATURES

  • View or add your payees
  • Add, view, edit or delete payments
  • Import payees from contacts
  • Select and view favorite payees for easy access
  • Make person to person payments

 

App Store Download Button   Google Play App Button

Mobile Dashboard Tutorial

Arrange the app’s features in a way that makes the most sense to you!

View the Tutorial

Mobile Banking App

Need help getting started?

FAQs

Mobile Deposit

Deposit checks directly to your account with just a few clicks.2

  • Download and open our Mobile Banking app on your smartphone.
  • Take photos of the back and front of the check(s) that you wish to deposit.
  • Once you've successfully submitted your deposit, you'll receive an email confirmation.

Mobile Deposits made by 7pm CT on a business day will be credited the same day.3

App Store Download Button   Google Play App Button

Mobile Payments

Make mobile payments using your IBERIABANK debit or credit card at millions of locations.

Just add your card, then tap or swipe to make a mobile payment.

Apple Pay™

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Samsung Pay™

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Google Pay™

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App Store Download Button   Google Play App Button

  • ONLINE BANKING & BILL PAY

    Check balances, transfer funds, pay bills and manage savings on your schedule. Better yet, it’s entirely free.Once you enroll, you’ll enjoy:

    • Free Mobile Banking1
    • Free Mobile Deposits2
    • Free Bill Pay
    • Free Bank to Bank Transfers
    • Free e-Statements
    • Free Email alerts 

    Once you’re an Online Banking client, you can create balance alerts to help you manage your funds and avoid potential overdrafts.

e-Statements

Go green and reduce the clutter of paper statements. With e-Statements, download, print and save your statements in an instant. Plus, get up to 18 months of statement history through Online Banking.

Set up e-Statements by logging into Online Banking and clicking the “e-Documents” tab.

Direct Connect

Direct Connect to Quicken® or QuickBooks®:
  • Synchronize your Online Banking account in Quicken (One Step Update feature) and QuickBooks quickly and securely.
  • Complete transaction and balance information makes categorization and account reconciliation easy.
  • A special transaction-matching algorithm prevents the download of duplicate transactions.
  • Direct Connect is complimentary.
Learn More

Bank to Bank Transfers

With bank to bank transfers, there’s no need to write checks, handle cash or make an extra trip to a branch. With our free bank to bank transfers, you can:
  • Link any U.S. personal checking or savings to your IBERIABANK Personal Online Banking account
  • Transfer money between accounts with Online or Mobile Banking
  • Schedule one-time or recurring transfers between accounts

Online Banking FAQs

LOGIN

How do I log into the new Online Banking for the first time?

FIRST TIME LOGIN INSTRUCTIONS FOR USERS OF THE PREVIOUS ONLINE BANKING PLATFORM:
Your username and password will not change. There will be a two-factor authentication process when you log in for the first time. This is a security feature in place to help safeguard your account information.

To log in, please follow the instructions below:

  1. Visit www.iberiabankonline.com and enter your username.
  2. On the next screen, enter your current password.
  3. Then, enter your email address and a phone number (mobile or landline).
  4. Select a delivery method to receive a verification code. The options will be text or by phone call.

If you choose to use a mobile phone number, then you will immediately receive a text message with a verification code.

If you choose to use a landline phone number, then you must click “Try another way” to receive a phone call with the verification code.

Once the verification code is entered, you have the option to “Don't ask for code again on this computer” if you are signing in from a trusted device. By selecting this option, you avoid having to complete the verification process each time you log in from that trusted device. For your security, we do not recommend using this feature on a shared or public computer.

What browser do I need for the new Online Banking platform?
To have the best experience while using our new Online Banking platform, please ensure you download the latest version of one of these browsers: ChromeFirefoxMicrosoft Edge, or Safari. Internet Explorer no longer supports the minimum security measures required to keep your data safe when using our new Online Banking.

Has the login process changed?
Clients will enter their username on the initial log in screen on the bank website and enter the password on the following screen.

Will my login credentials remain the same?
Yes, sign in using the same username and password that you currently use today.

What is this two-factor authentication?
Two-factor authentication is an additional layer of security using a verification code that only a specific user has access to.

Why is a verification code needed each time I login to Online Banking?
Check your browser settings to be sure it does not delete your cookies and browsing history.  In addition, be sure to click “Don’t ask for codes again on this computer” box that appears on the verification code screen, you will not have to enter the code for future logins to that computer. Note: Never use the feature when using a public or shared computer. View screenshot.

Can I receive the two factor verification code via email?
The ability to receive the two factor code by email is not an available option.

Why didn't I receive the code? I entered my telephone number for the verification code. 
Please be sure the last 2 digits on the screen are accurate.  If you do not receive the verification code, please call our customer service department.

Do I need to sign out of the new Online Banking platform?
Yes, the sign out option is located at the top right of screen where you see the arrow next to your name. View screenshot.

 


 

ALERTS 

Will my alerts work in the new Online Banking?
New balance or transaction alerts can be set up in the new Online Banking. Alerts that were set up in the old Online Banking platform will continue but those alerts cannot be edited or viewed in the new Online Banking.

 


 

QUICKBOOKS

Do I have to enter in a pass code, every time I log into IBERIABANK through my QuickBooks?
At this time, a pass code is request each time I login to import my transaction history in to QuickBooks Online.

 


 

ACCOUNT VIEW

How do I download my account activity?
Select the account, date range, file type, then click download. View screenshot.

How do I print my account activity?
After selecting an account from the dashboard, click the print icon at the top of the Activity menu bar.  View screenshot.

Will all of my accounts be viewable when I log into the new Online Banking?
Yes, they will appear in the Accounts section of the dashboard.

How much account transaction history will be available?
You will initially have access to up to 120 days of transaction history for all account types, then history will accumulate more account data going forward.

How do I use the “organize accounts” feature to see my accounts in a certain order?
In the Accounts section, click the arrows, then all of your accounts will appear. To move an account, left click on the symbol and drag the account in the order in which you would like for it to appear when viewing your accounts. Once completed, click “Done” and you will be routed back to the dashboard of the main page.

 


 

MOVE MONEY

Will my Bill Pay payees and scheduled payments still be available?
Yes, all of your bill pay payees and scheduled payments will be available to you just as they are in the existing online banking.

Is there a limit on how many Bill Pay payees I can add?
There are no limitations to the number of payees that can be added to your payee list.

When should I use Pay a Bill and Pay a Person in the money movement section?
If you are already enrolled in Bill Pay and have established payees, you will see your existing company in the Pay a Bill section and your individual payees in the Pay a Person section.

Will I need to reestablish my bank to bank transfers?
Yes, we are not able to convert your recurring or future dated external transfers. Therefore, you will need to reestablish those transfers in the new Online Banking platform.

How do I set up a recurring transfer?
Click the Transfer option in the “Move money” card on the Dashboard. 

How do I setup a transfer to my account at another bank?
Select the transfer option, you can transfer to or from your external account to or from your IBERIABANK account. After you submit your external transfer, you will be able to monitor it while it is pending by clicking on Scheduled activities within the Activity section.

How do I setup my account at another bank to transfer to/from?
Click the + (plus) sign in the Accounts section, then click Make external transfers.

How do I setup a transfer between my accounts at IBERIABANK?
There are a few of different places to choose from to enter a transfer. 
• Option 1 – Use the Transfer option on the dashboard at the top right of the screen
• Option 2 – Click “Move Money” from the top menu bar, then select transfer.
• Option 3 – Select an account from the “Accounts” section of the dashboard, then select the transfer option located on the right side of the screen.

When I transfer funds from my external account, how long will my funds be held before they are accessible? 
Funds will be held for three business beginning the day after the funds are posted to your IBERIABANK account.

How does the new feature of connecting to an institution work?
Connecting to an institution allows you to view your account information at other participating financial institutions. Not all banks participate, so if your bank is not in the top 25 pick list you can try entering your bank name in the search field. If your bank participates it will ask you to enter the login credentials you use for that bank. If the bank does not participate, you will receive a message stating “We don’t recognize this institution”.

Where can I see my scheduled transfers?
Scheduled transfers are located in “Scheduled Activities” within each individual account or to view all scheduled activity, select “Activity”, located on the Dashboard. View screenshot.

 


 

CHECK IMAGES

Can I view and/or print my deposit images?
Yes, view instructions by clicking here.

 


 

E-STATEMENTS

How I can I view my e-Statements?  
The e-Statements are available after selecting an account from the Dashboard. View screenshot.

Will I still be able to View past e-Statements?
Yes, if you are enrolled to receive e-Statements today you will be able to access the same e-Statements in the new app. e-Statements are typically available for up to 18 months.

Why do I get a blank screen when I try to access my e-Statements?
If you are using Internet Explorer, try using a different browser such as Chrome, Firefox, Microsoft Edge or Safari. 

 


 

STOP PAYMENT

Can I place a stop payment online?
Yes, but only for check items. If you need to place a stop payment on a pre-authorized (ACH) electronic transaction or debit card transaction, you will need to contact Customer Service at +1 7685 403064.

Where do I find the stop payment option in Online Banking?
Select the account you wish to place the stop payment, then click the option located on the right side of the screen.

 


 

NEW FEATURES

What are some of the new features?
You will be able to organize accounts, enroll & access e-Statements, setup alerts and more.

 


 

ADDITIONAL QUESTIONS

Why am I not able to import my transaction mint.com?
We are working on a solution with Intuit to get this issue resolved. 

Can I send secure messages?
Yes, click the icon in the “Messages” section of the dashboard. Response time to messages is within 1-2 business days.

Why am I receiving the message “my account needs attention”?
Should you receive this message, please contact our customer service department during normal business hours so that we may assist you.

Have additional questions? Contact our Customer Service at (800) 682-3231.

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